1. We will supply the CNC machine with training video and user’s manual in English for installing, operation, maintenance and troubleshooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting. (Recommended)
2. You can come to our CNC machine factory for training. We will offer professional guidance. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days (Recommended)
3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses, and accommodation to us during the business trip and service period before their dispatch. It’s better to arrange a translator for both of our engineers during the training period. Warranty: 1. 1-3 years for the whole CNC machine. 2. Long life-time maintenance, the after-sale department will offer 24/7 English online support. 3. Except for the damage artificially, we are responsible for offering the fittings free of charge during the warranty period.
4. After the warranty period expired, the buyer only need to pay the actual maintenance cost.
5. Certificate support: CE, FDA, SGS.